Demographic Automated Teller Machine (ATM)


Automated Teller Machine (ATM) is a widely deployed and used system to cater the banking needs of the user. The idea behind availing an ATM based service was to improve the efficiency of overall financial transaction process. However, in practice, many users with native languages other than English, struggle to efficiently utilize the ATM services on offer. The reason being, even after offering services for more than 40 years, the design of the ATM remained unchanged despite the commonly observed shortcomings. Most of the proposed attempts to redesign the ATM interactivity with the user do not befit a particular diverse demographic setting. The aim of this paper is to address the issue of ATM usability in India. We came up with a novel ATM design both in terms of hardware and software that offers the user a personalised space to interact with the intuitive interface. The proposed design when tested, measured a usability score of 79 on the System Usability Scale, and hence suits the Indian scenario well. The study also issues a set of guidelines that should be considered for designing a system specific to a demography.

Check out the working prototype: DEMO

Demo at USID 2012

Presentation at IndiaHCI 2012:

Demography based ATM design from Deepti Aggarwal